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Frequently asked questions

Frequently asked questions

We are looking forward to helping you out. However, before reaching out to us please check the list of most frequently asked questions. This will give us more time to answer specifics and it saves you time waiting for our reply.

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Please select a category to jump to those questions, don’t see what you’re looking for? Why not contact our support team for further assistance.

  • Payment Methods & Currencies

    • The Grenade Website accepts many forms of payment methods. These include: Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Paypal. Cards will be charged when the order is placed.

    • On our website we are happy to accept and process payment through a number of different currencies. These include: Great British Pound (£), US Dollar ($) and the Euro (€).

  • Product Questions

    • Grenade has several products approved by The Vegetarian Society, please check out our product pages for further information!

    • A select number of Grenade products contain gelatine which is derived from a bovine source (cattle), these are listed below:

      All Carb Killa Bars – except Dark Chocolate Raspberry which is vegetarian.

      Thermo Detonator

      AT4

      Black Ops

    • Informed-Sport is a global quality assurance program. The program certifies that every batch of a supplement product and/or raw material that bears the Informed-Sport logo has been tested for banned substances by LGC's world-class sports anti-doping laboratory.

      We have a number of products on this programme and you can check us out on Informed-Sport’s website here – www.informed-sport.com/supplement-search/brand/grenade

    • This information is clearly stated within the ingredient’s listings on product pages and on packaging.

      However, in terms of the Carb Killa bars, please AVOID Peanut Nutter, Cookie Dough and White Chocolate Salted Peanut flavours if you are allergic, as they all contain peanuts.

      Please note that several of our products are made in a facility which handles peanuts, nuts and other allergens therefore please consult the specific product allergy information.

    • For all of the Grenade products using palm oil, we ensure that the ingredient is sustainably sourced. All palm oil used in Grenade products is certified as sustainable by the Roundtable of Sustainable Palm Oil (RSPO).

    • Subject to your right to cancel the contract within 14 working days, we will only accept the return of items if they are faulty or have been sent to you in error. If you are returning an item because it is faulty or because of an error on our part we will be happy, where applicable, to refund the delivery charges incurred in sending the item to you and provide you with a freepost address for return of the goods.

      To return a faulty item please telephone websales on 02477 170100 (UK and EU) or e-mail us for return authorisation and our Return address. Your right to cancel, or the ‘Cooling Off’ period, is fourteen working days after the day on which the goods are received.

      Please package the relevant item securely and send it to us with the delivery note so that we receive it within fourteen working days of the date that the item was delivered to you. If you decide to return the goods within these time limits, you are entitled to expect your money to be refunded within 30 days. For your protection we recommend you use a recorded-delivery service.

      PLEASE NOTE: You will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty or a substitution has been made. As soon as we receive notice of your cancellation of the order we will refund the relevant part of the purchase price for that item.

    • Sealed goods (including cartons) which are not suitable for return due to health protection, if the goods become unsealed after delivery

      Goods likely to expire rapidly (sold to you as short dated stock)

      Non complete items i.e. boxes of bars with the full sealed box not being returned

  • Discount / Coupon Codes

    • Unfortunately, we are unable to part-refund orders once they are processed.

    • At certain times, Grenade® may promote special offers / bundle packages. Please note, Grenade® coupon codes WILL NOT BE VALID for these offers / packages.

  • US Delivery Information

    • THIS IS SHORTENED VERSION OF THE UK ONE, TABLES CANNOT BE ADDED

      At Grenade® we pride ourselves on our service times from order to delivery.

      *** Please be aware that with certain promotions, events or when we launch new products there maybe a delay on delivery due to increased demand ***

    • Yes, we can send your order to an alternate address. We will also need the cardholders billing address for security checks, but the order will be shipped to the address that you enter in the delivery details section of the checkout form.

      Please be aware that we cannot guarantee that once your order is placed the shipping address can be changed.

    • You will receive a shipping email from our selected courier in your region

    • You will receive an order confirmation once your order has been placed. Following this, you will receive shipping details within 48 hours of your order. Occasionally, our delivery to you may be affected by an event outside of our control

    • If you would like to cancel your order, please e-mail us. Please note that if your order has been processed you will not be able to cancel. Customer Services are open between 8:30am-5:30pm UK TIME Monday to Friday (excluding national holidays).

    • Unsuccessfully delivered orders:

      If your parcel was unable to be delivered, it will be held up to 15 days at a USPS collection point before being redelivered to our warehouse. Once we receive it back to our warehouse, we can honour a refund, which will take 3-5 working days to appear in your account.

      Delivered orders:

      If you wish to return your Grenade Wear once receiving it, please contact customerservices-USA@grenade.com, where our team will send you a returns label for our warehouse. 

      Items must be returned to us in the same condition as we sent them out to you, all labels and tags must still be attached where possible. Please include the Returns Form enclosed with your order.

      It is very important when you return an item that we know the order number to which it relates and your details, without this we won't be able to process your refund. We recommend keeping hold of your proof of postage for your protection.

  • Contact Us

    • Weekdays 08:00 to 17:30

    • We hope that you can find what you need from one of the articles within our FAQ’s or on www.grenade.com ,however if you need to chat any questions through all you need to do is use one of the contact options below.

      *Please get in touch through ONLY ONE method of contact as using multiple channels for the same query may delay response times for you and other customers.

      Where is your phone number?

      Whilst we have dedicated Customer Support Executives who are here to help all our customers we do not have a call centre, all enquiries are dealt with online, however if you really want to chat just let us know.

    • For us to respond to you as quickly as possible please provide us with as much information as you can, e.g. order number, email address, pictures or anything else we may find useful.

      Our team are working hard to make sure you receive a world class customer experience that matches our brand, we aim to respond to all contact within 24 hours.

  • Sponsorship

    • Looking to be sponsored by Grenade®?

      We are always on the hunt for content creators to join our team.

      The best way to catch our eye is to produce engaging, unique content that personifies the Grenade® brand!

      We may be serious about making epic products, but we try not to take ourselves too seriously!

      Be genuine, get creative, inspire and entertain! Team Grenade® will find you!

      Be sure to tag us on Instagram @grenade.us in your posts and, if you’re a good fit for Team Grenade®, we’ll be in touch

  • Trade Stockist

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BE MORE GRENADE®

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